Terms & Conditions

Last updated: 8 October 2026

These terms apply to your use of visirogs.com (the “website”) and to every order placed through the Visiro online store. The website is operated by Visiro Global Solutions (Pvt) Ltd (“Visiro”, “we”, “us”). By using the website or placing an order you agree to these terms.

1. Your account

You can create an account with your email address, your Google account or your mobile number. You are responsible for keeping your login details safe and for activity on your account. Tell us straight away if you think someone else has used it.

2. Products and prices

• All prices are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
• Delivery charges are shown at checkout before you pay and depend on your delivery district.
• We try to show products, photos and specifications accurately. Small differences in colour or packaging may occur, and manufacturers may change models without notice.
• If a price is clearly wrong because of an error, we will contact you before dispatch and you may cancel for a full refund.

3. Orders and payment

• Your order is confirmed once payment is received. You will get a confirmation by email and/or SMS with your order number.
• Online payments are processed securely by PayHere (Visa, Mastercard, American Express, eZ Cash, mCash, Genie and internet banking). Visiro never sees or stores your full card details.
• We may cancel an order and refund you in full if an item is out of stock, if we cannot deliver to your address, or if we suspect fraud.

4. Delivery

We deliver island-wide through trusted courier partners. Delivery times and charges are explained on our Delivery Information page.

5. Returns, refunds and warranty

Returns, refunds and warranty claims are handled as described in our Refund Policy. Warranty periods are shown on each product page and on your invoice. Please keep your invoice as proof of purchase.

6. Software and services

Hardware bought from the store is sold separately from Visiro software subscriptions and implementation services, which are covered by their own agreements and quotations.

7. Liability

To the extent permitted by Sri Lankan law, our liability for any order is limited to the amount you paid for it. We are not liable for indirect losses such as loss of business or profit. Nothing in these terms limits your statutory rights as a consumer.

8. Privacy

We handle your personal information as described in our Privacy Policy.

9. Changes and governing law

We may update these terms from time to time; the version on this page when you place an order applies to that order. These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

10. Contact us

Visiro Global Solutions (Pvt) Ltd
21/1, S De S. Jayasinghe Mawatha, Kalubowila, Dehiwala, Sri Lanka
Phone / WhatsApp: 076 856 0496
Email: hello@visirogs.com