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Visiro

Refund Policy

Returns, replacements, refunds and warranty claims for products bought from the Visiro online store.

Last updated: 8 October 2026

We want you to be happy with your purchase. If something isn’t right, contact us and we’ll help.

Faulty or damaged on arrival

If a product arrives damaged, faulty or different from what you ordered, tell us within 3 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or a full refund, including delivery charges, at no cost to you.

Change of mind (7-day returns)

  • You may return an item within 7 days of delivery if it is unused, in its original packaging with all accessories, manuals and seals intact.
  • Please contact us before sending anything back so we can give you a return reference.
  • Return delivery costs are paid by the customer unless the item was faulty or incorrect.
  • Once we receive and inspect the item, we refund the product price. The original delivery charge is not refunded for change-of-mind returns.

Items that cannot be returned

  • Consumables that have been opened, such as thermal paper rolls and labels.
  • Products that have been installed, configured, physically damaged or modified after delivery.
  • Software licences and services once activated or delivered.

Warranty

Most hardware comes with a local warranty; the period is shown on the product page and your invoice. The warranty covers manufacturing defects and does not cover damage from misuse, power surges, liquids, accidents or unauthorised repairs. To make a claim, contact us with your order number and a description of the problem. We will repair or replace the item, or refund it if neither is possible.

Cancelling an order

You can cancel a paid order free of charge until it has been shipped. Contact us as soon as possible with your order number.

How refunds are paid

Approved refunds are made to your original payment method through PayHere. Refunds are processed within 7 working days of approval; your bank or wallet provider may take a few extra days to show the money in your account.

Contact us

Visiro Global Solutions (Pvt) Ltd
21/1, S De S. Jayasinghe Mawatha, Kalubowila, Dehiwala, Sri Lanka
Phone / WhatsApp: 076 856 0496
Email: hello@visirogs.com