Privacy Policy
What personal information we collect, why we collect it and how we keep it safe.
Last updated: 8 October 2026
Visiro Global Solutions (Pvt) Ltd respects your privacy. This policy explains how we handle personal information collected through visirogs.com, our online store, enquiry forms and support channels.
Information we collect
- Account details: your name, email address, mobile number and, if you use Google sign-in, your Google profile name and picture.
- Order details: delivery addresses, the products you buy, order notes and payment status.
- Enquiries and support: information you send us through forms, live chat, support tickets, phone or WhatsApp.
- Technical data: IP address, browser type and pages visited, collected through cookies and analytics tools to keep the site secure and improve it.
Card and wallet payments are processed by PayHere. We receive only the payment result and a payment reference, never your full card number.
How we use it
- To process and deliver your orders, send order updates by email and SMS, and provide warranty support.
- To manage your account and keep it secure, including sending one-time sign-in codes.
- To reply to enquiries and provide quotations, demos and support.
- To meet legal, tax and accounting obligations.
- To send product news or offers, only where you have agreed. You can opt out at any time.
Who we share it with
We share only what is needed with service providers who help us run the business: PayHere (payments), courier partners (delivery), SMS and email providers (notifications), and hosting and analytics providers. We do not sell your personal information.
Cookies
We use essential cookies to keep you signed in and remember your cart, and analytics cookies to understand how the website is used. You can block cookies in your browser, but parts of the store may not work without them.
How long we keep it
We keep order and invoice records for as long as required by law. Account information is kept while your account is active. You can ask us to delete your account at any time.
Your rights
You may ask to see, correct or delete the personal information we hold about you. You can update most details yourself under My account, or contact us using the details below.
Security
Passwords are stored in hashed form, all pages are served over HTTPS, and staff access to customer data is restricted to those who need it.
Contact us
Visiro Global Solutions (Pvt) Ltd
21/1, S De S. Jayasinghe Mawatha, Kalubowila, Dehiwala, Sri Lanka
Phone / WhatsApp: 076 856 0496
Email: hello@visirogs.com